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StorageCraft ShadowProtect IT Edition
Copyright 2009 StorageCraft Technology Corporation
All rights reserved.
ITREADME.RTF February 2009
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GENERAL INFORMATION
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This file contains additional information to supplement the manual.
Please read all the sections before you proceed with the product.
TABLE OF CONTENTS
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1. System Requirements
2. Installing ShadowProtect IT Edition
3. Activating ShadowProtect IT Edition
4. Features/Enhancements/Fixes
5. General Usage Notes
1. System Requirements
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Minimum System Requirements
§ Must meet the minimum operating system requirements
§ Memory: At least 256 MB of RAM
§ available USB slot
§ if USB slot is not available a CD/DVD drive is required
Supported Operating Systems
ShadowProtect supports Windows 32-or 64-bit operating systems
§ Windows Server 2008
§ Windows Small Business Server 2008
§ Windows EBS Server 2008
§ Windows Server 2003
§ Windows Small Business Server 2003
§ Windows 2000 Server/Advanced Server (SP4 or above)
§ Windows Small Business Server 2000
§ Windows Vista Home Basic
§ Windows Vista Home Premium
§ Windows Vista Ultimate
§ Windows Vista Enterprise
§ Windows Vista Business
§ Windows XP Media Center
§ Windows XP Professional (SP2 or above)
§ Windows XP Home (SP2 or above)
Supported File Systems/Disk types
ShadowProtect Editions support the following File Systems: FAT16, FAT16X, FAT32, FAT32X, NTFS, GPT Disks, and Dynamic Disks.
Supported Storage Media
ShadowProtect supports the following storage media: disk drives including network drives, SAN, NAS, iSCSI, SCSI, USB or Firewire and optical media such as CD/DVD/Blu-Ray.
2. Installing ShadowProtect IT Edition
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IT Edition is run from the USB key or a CD/DVD. There is no install for ShadowProtect IT Edition. A mount driver might temporarily be installed if you are mounting image files while in the running operating system.
3. ACTIVATING ShadowProtect IT Edition
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You will need to activate ShadowProtect before the trial period ends or the quarter has expired. You will need to activate the product each quarter. If the autorun does not automatically start IT Edition, browse to the IT Edition USB key and click on Programs àSHADOWPROTECTPE àSHADOWPROTECTPE.EXE. You will be prompted to enter the product key you received when you purchased your ShadowProtect IT Edition subscription. Once you have entered the product key correctly, click the Activate button. If your subscription has expired, you will be notified and will no longer be able to use ShadowProtect IT Edition until you renew your license.
ShadowProtect IT Edition Licensing
ShadowProtect IT Edition is licensed per technician. You can use the software on as many servers, desktops and laptops as you wish for the period of your subscription.
4. Features/Enhancements
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The main enhancements for ShadowProtect IT Edition are:
§ ShadowProtect IT Edition is now run via a USB key
- Booting the recovery environment, and then your normal OS, will no longer interrupt fast incremental tracking
- Improved backup speed to Iomega REV drives
- Fixed FAT16/FAT32 mounting issue (error on dismount)
- Added a Drive/Volume copy feature (EXPERIMENTAL)
- Added a Multi-volume restore feature (EXPERIMENTAL)
5. GENERAL USAGE NOTES
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- Testing the StorageCraft Recovery Environment CD
You should test the StorageCraft Recovery Environment to ensure that it runs properly on your computer. To do this, boot the StorageCraft Recovery Environment from the ShadowProtect IT Edition USB key or CD/DVD.
If the StorageCraft Recovery Environment boots and runs as expected, then you will be prepared to perform ShadowProtect operations from the Recovery Environment in the event the system does not boot or you need to restore a system volume from a backup image file or you wish to create cold state backup images using the Recovery Environment.
If the StorageCraft Recovery Environment does not boot or run as expected, you should investigate the following issues:
· The system you are booting the recovery environment from must be configured to boot from the USB or CD/DVD device.
· Try both the Recommended and Legacy boot options. There are additional drivers in the Legacy boot mode.
· You do not have the necessary network interface card (NIC) drivers to access the network. Contact StorageCraft Technical Support by sending an email to support@storagecraft.com so that the necessary NIC drivers can be included in subsequent builds of ShadowProtect IT Edition.
· You do not have the necessary storage drivers to access a storage device on the computer. You may need to load storage drivers during boot time. During the initial boot phase of the Legacy XP/2003 StorageCraft Recovery Environment, you will be prompted to hit F6 to add storage drivers. You will then be prompted to load the storage driver from diskette. It is a good idea to keep necessary storage drivers on a diskette that is available in the event you need to boot the ShadowProtect USB or CD/DVD to run from the Recovery Environment. The storage drives must be in the textsetup.oem format for loading into the Legacy Recovery Environment. If you have booted the Recommended boot option(Vista Recovery Environment), you can dynamically load the required storage drivers by providing the directory where the drivers are located. The driver files for the Recommended Recovery Environment must be Vista drivers in the .inf and .sys format. Contact StorageCraft Technical Support by sending an email to support@storageCraft.com so that the necessary storage drivers can be included in subsequent builds of ShadowProtect IT Edition.
The ShadowProtect USB or CD/DVD, contain the StorageCraft Recovery Environment which is used as a boot disk for restoring a backup image to the system volume. Be sure to store the USB key or CD/DVD in a safe place for use in the event that a bare metal recovery of your computer is required.
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ã Copyright 2009 StorageCraft Technology Corporation. All rights reserved. This Software and Documentation are copyrighted. Ownership of the ShadowProtect IT Edition Software is reserved to StorageCraft Technology Corporation. StorageCraft, the StorageCraft logo and the ShadowProtect IT Edition logos are trademarks of StorageCraft Technology Corporation. ShadowProtect IT Edition is a trademark of StorageCraft Technology Corporation in the United States and elsewhere. All other brands and product names are or may be trademarks or registered trademarks of their respective owners.
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